Customer Support Executives | Hyderabad

Company Details

#Job Role: Customer Support Executive.
#Job sector: Customer Services, ITES, BPO.
#Company: Bigbasket Inc.
#Location: Hyderabad.
#Degree: Min 12th Pass or Fresh Graduates.
#Experience: 0 – 2 Years.
#Salary: Rs. 13,000 – 20,000/-.
#Key Skills: *Excellent verbal communication in both English & Hindi (North Indian).
#Notice Period: 15 Days
#Shift Timings Full time: 7am to 4pm (Female) 2pm to 11pm (Male).

#Job Description: Role: Customer Support Executive Department Overview Customer care is the first point of contact to customers and ensuring their satisfaction with service. Key Responsibilities: ? Responsible for receiving inbound calls and addressing customer quires. ? Answer calls professionally to provide information about products and services. ? Understanding customer requirements. ? Providing the right customer experience. Skills and Competencies ? Excellent verbal communication, telephone etiquette, Fluency in English & Hindi, persuasive skills, listening skills, service orientation, Integrity. ? Knowledge of customer service principles and practices. ? Customer service orientation. ? Ability to listen and active problem solving skills. ? Good interpersonal skills. ? Attention to detail and accuracy. ? Problem solving ability.

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